FAQ

Frequently Asked Questions

We’ve answered some of our most common questions below to help make your ordering process as simple as possible. If you need any additional assistance, please contact us via WhatsApp on 083 22 77 555 or email info@youngath-art.com.

Orders & Lead Times

All of our furniture is made to order. Our current lead time is displayed at the top of our website.
Please contact us as soon as possible if you need to make a change. Because our items are made to order, changes may not always be possible once production has started.
We offer selected customisation options, including finishes and colours. For custom Plascon colours or special requests, please contact us before placing your order so we can confirm availability and any additional costs.
Please check the product dimensions carefully before placing your order. If you are unsure, we recommend measuring your room, doorways, staircases and access points to make sure the item can be delivered and positioned comfortably.

Delivery & Collection

Yes. Our transport company delivers to cities and towns across South Africa. Please contact us to confirm delivery availability and pricing for your specific area.
Gauteng delivery is R550 for delivery only. Delivery is handled by our transport company, while delivery and assembly is handled by the Young at H-art team.
Delivery fees for major cities are generally:
  • Orders below R4,999: R850
  • Orders above R5,000: R950
  • Orders above R10,000: R1,200
  • Orders above R15,000: To be confirmed
We reserve the right to adjust the delivery fee depending on the items ordered and the delivery destination.
Yes. There may be an additional charge for mattresses delivered outside of Gauteng.
Yes. Collection from our Lanseria factory is free of charge. If you choose to collect and the product later needs to be returned, the return transport cost will be the customer’s responsibility.
We will do our best to assist with preferred delivery dates where possible. Delivery scheduling depends on production timelines, transport routes and availability.
Once your order is ready, we will communicate delivery arrangements with you. For couriered or transported items, updates will be shared where available.
Please contact us as soon as possible and send clear photos of the item, packaging and any damage. We will review the issue and advise on the next steps.
Yes, but please ensure there is suitable access for delivery. It is the customer’s responsibility to check lift access, stairways, doorways, security requirements and complex delivery rules before delivery.
Please confirm this with us before delivery. Staircases, lifts, access restrictions and large items may affect delivery and may require an additional quote.

Assembly

Where applicable, products are flat packed for safer transport. Some smaller items may arrive assembled or partly assembled depending on the product.
Yes. Assembly is available in Gauteng at an additional charge. Assembly for Cape Town and Durban may also be available and is quoted separately.
Gauteng assembly fees are:
  • Small tables and desks: R300
  • Beds: R400
  • Bunk beds: R500
  • Large tables: To be confirmed
The delivery and assembly amount applies irrespective of the number of items.
If assembly is requested after our transport company has already collected your order, an additional R550 call-out fee applies.
Yes. Assembly of our beds is a simple process, and assembly information is available on our website.
Basic tools may be required depending on the item. Please refer to the assembly information provided for your specific product.
Assembly time depends on the item and the space. Beds and smaller furniture items are usually straightforward to assemble, while bunk beds or larger pieces may take longer.
Please confirm this with us before delivery and assembly. Packaging removal may depend on the delivery arrangement and location.

Finishes & Colours

We use furniture-grade solid Pine, which has very few knots, if any.
We offer Natural Sealed, White Wash, Stained, Hand Painted and Spray Painted finishes. Please select your preferred finish from the product dropdown menu.
Natural Sealed is finished with a clear, non-toxic, water-based sealant to keep the natural wood look. Please note that natural wood may darken over time.
White Wash is a translucent watered-down white finish that allows the wood grain to show through. Stained finishes use a wood stain to enhance the grain and create a deeper dark brown colour. Both are sealed with a clear sealant.
Our Hand Painted finish is created by applying primer followed by two coats of water-based, odourless enamel paint using sponge rollers and brushes. This creates a lightly textured painted finish.
Our Spray Painted finish is created by applying primer followed by two spray-painted coats, resulting in a smooth, even satin finish. Please allow an additional 2 weeks for delivery when selecting this option.
Yes. We can supply furniture in most Plascon colours at an additional cost. Please WhatsApp us to confirm the additional amount before placing your order.
Please confirm your paint colour in the “Order Special Instructions” box on the cart page. You may also email us after placing your order. Either way, we will confirm the colour before completion.
Colours may vary slightly depending on lighting, screen settings and natural wood variation. We always recommend checking your chosen colour carefully before confirming your order.

Bed Sizes & Dimensions

Our approximate bed footprint sizes are:
  • Single: mattress 91 x 188cm, bed footprint approx. 100 x 200cm
  • Three Quarter: mattress 107 x 188cm, bed footprint approx. 115 x 200cm
  • Double: mattress 137 x 188cm, bed footprint approx. 145 x 200cm
  • Queen: mattress 152 x 188cm, bed footprint approx. 160 x 200cm
  • King: mattress 183 x 188cm, bed footprint approx. 190 x 200cm
Yes. Extra length mattresses are 200cm long, making the bed footprint approximately 212cm in length. There is no additional charge for extra length beds.
All our bed bases with legs are approximately 35cm high.
Our bed rails are approximately 50cm high, so we recommend using a mattress no higher than 25cm for the best fit and appearance.

Payments

Online orders are paid in full through PayFast or Yoco.
Yes. Payment can also be made through Payflex, which allows you to split your payment into 4 equal payments every 2 weeks.

Packaging & Product Care

All products are wrapped in foam, and where applicable, items are flat packed for safer transport.
Wipe with a soft, slightly damp cloth and avoid harsh chemicals or abrasive cleaners. As with all wooden furniture, avoid excessive moisture and prolonged direct sunlight where possible.

Factory Visits & Viewing

We no longer have a retail showroom. However, you are welcome to visit our factory near Lanseria to get an overall feel for the quality of our furniture.
As our furniture is made to order, we do not always have finished products available to view. A factory visit will still give you a feel for our quality, materials and craftsmanship.
Our factory is located near Lanseria. You can find us here:
View location on Google Maps

Need More Help?

You are welcome to WhatsApp us on 083 22 77 555 or email us at info@youngath-art.com.